Frequently Asked Questions |
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Signing Up/My Account |
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Do I need to sign up?Yes. Setting up an account will allow you to order without having to fill in your details every time you shop with us. You will have benefits such as special discounts, order tracking and exclusive offers.You can set up an account right now or you can start shopping straight away and set your account up when you checkout, whichever suits you best. |
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My AccountOnce you have signed up, you'll be able to log into "My Account" anytime you want. This is where you go if you want to change your password, email address, delivery info, or consult previous order status and documentation. If you haven't visited us in a while, it's worth checking My Account to make sure all your details are up to date. Don't forget that you need to access your account in order to return or exchange items! |
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Questions about a product |
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Do you have a size guide?Yes. Please click on the Size Grid link on the website's footer to see it. |
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Can you provide more information about a product?We try to publish as much useful info as we can about all our products to help you buy the things that will suit you best. If you have any question, please contact our Customer Service at the Contact Us page quoting the product name or description, and we’ll answer all your questions and help you find the items that best meet your wishes. |
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A product is showing as « out of stock », will you be selling it again?We know it's disappointing when items are out of stock! And we really do try to make sure this doesn't happen, but unfortunately if everyone else wants it too, an item can disappear from stock very quickly.We don’t often reorder the same items, so if an item is showing out of stock, it will be difficult to see it again as available during the current season. There's also a chance that an item might not be available if there are fewer than three showing as "in-stock". We do regular stock-takes and the level should be accurate, though there may be occasionally a small discrepancy. We feel that it is important to warn customers about this at this stage rather than few of them being disappointed (to say the least) later on. |
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Payments |
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What form of payment can I use?You can pay by Credit Card, Paypal balance, or by Bank Transfer. For payments with Credit Card or Paypal please click the "Paypal or Credit Card " button at the end of the checkout process. We've now added the payment by bank transfer! Simply proceed with your order, get our bank account details in your e-mail and transfer the order amount to our bank account. Then please e-mail us valid payment proof in 3 working days. We will process your order and you'll get your items right afterwards! Please bear in mind that Petit Patapon will not support bank transfer charges. Although this is the customer's responsability, if the costs seem too high, just get in contact with us so we can help find another way. When you pay by bank transfer please don't forget to mention your name and order number in the e-mail containing the valid payment proof! We take security very seriously and we assure your details will be safe with us.
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What currencies can I use?Your payments will always be processed in Euros. Nevertheless you can also see the prices in US Dollars and British Pounds! Check the delivery Section of this page to find out if your country is on the list of Petit Patapon online store delivery destinations! |
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Is it safe to use my credit card?Yes. Ordering through our website is completely safe. The payment processing security is guaranteed by PAYPAL. These are the most advanced and secure payment systems for e-commerce. We insure that every transaction you make at www.petitpatapon.com is 100% safe.We use SSL technology to allow the encryption of potentially sensitive information such as your name, address and other details such as your credit card number. |
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Discounts |
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What are Petit Patapon discount codes?It is a code word, such as 'DISCOUNT', that will give you money off on certain collections, percentage off your whole order or even free shipping! You only need to type your code at the appropriate box when you checkout. |
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Where do I find discount codes?Just set up an account and we'll email you whenever there's a new code available for you. Each discount code has its own terms and conditions (such as who can use it, what for, and how long it's valid for) so it's a good idea to check before you buy.If you have found a code on a 'money saving' website, don't be surprised if it doesn't work, as most of these will have expired or will only be usable by certain people. If you have any other questions about discount codes, please contact us. |
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My Order |
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Has my order been shipped?As soon as your order has been sent out, we'll send you an e-mail to let you know. If you don't receive your order within the specified delivery time, please contact our Customer Service. |
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Can I track my order?Depending on the carrier we send your order with, the dispatch email we send you may include a unique tracking number which you can use to track the progress of your parcel. |
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A mistake has been made with my order...If you have noticed that we have made a mistake with your order, please contact us at petitpatapon@petitpatapon.com and let us know. |
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Delivery Information |
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Where do you deliver?We deliver to many places including Europe, North America and other selected international destinations. You can see a full list of countries below:
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How much does delivery cost and how long will it take?Enjoy Free Shipping on all worldwide orders above € 75! Delivery costs will be displayed at checkout according to your order’s country of destination. The time of delivery also varies according to the destination country: Group of countries Delivery schedule EUROPE 2 – 5 working days NORTH AMERICA 3 – 6 working days |
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Do I have to pay customs and import charges?Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges, so you are not surprised by charges you were not expecting. Petit Patapon does not support any associated taxes, duties or customs fees. However we do our best for you not to be charged with any other costs other than the ones displayed at checkout. |
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What happens if my order is divided in two deliveries - am I expected to pay postage twice?No, you only pay one lot of postage per order, regardless of how many parcels we send out to you. |
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Do you deliver to PO Box addresses? |
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| Unfortunately, we cannot ship to PO Box addresses. | ||
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Returns |
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What’s your return policy?At Petit Patapon, we stand behind the quality of our merchandise.If for any reason, you are not completely satisfied with your purchase, please contact us at the following email address: marion@petitpatapon.com Returns are always accepted within 30 work days after receiving your goods as long as the garments are unwashed, unworn and with original tags attached. We will either refund the purchase price or replace the items according to your request. Orders which have benefited from a promotional code or any offer will not benefit either from a credit note nor refund unless otherwise decided by PPV. Please bear in mind that your request will immediately be taken care of and if we've made a mistake with your order, we will refund the postage. For further and more detailed information on the return policy please visit our Sales Terms and Conditions page. |
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How to return or exchange? |
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It's very simple! Just access your Costumer Area, click Product Returns and follow the simple process! You will be continuously notified by e-mail as we process your return. You can also just e-mail marion@petitpatapon.com stating your order number, the items you wish to return and the reason for the return. We will process everything for you! Just please don't forget to attach a printed return form when you send back your items. You can download and print it on your customer area! |
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Where shall I send my returns?Please don't forget to send back the items with an attached return form! You can download and print it on your customer area! If you are returning goods for refund or exchange please send them to: Petit Patapon On-line Returns Rua Candido da Cunha, 34 4750-276 Barcelos PORTUGAL Phone: +351 253 808 189
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When will I receive my refund?We will process a refund within 3 days of receiving your parcel, and email to let you know we have received and processed it.After you've received your email, please allow up to 30 working days for the refund to be credited on your account. The amount of time this takes will depend on which bank or card issuer you're with, and we have no control over it. We will credit your refund to the same card you used when you placed your order. If we can't do this (i.e. if the card has been declined, cancelled or has expired), we'll send a cheque to your billing address. |
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About Petit Patapon |
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Whats Petit Patapon’s story?You can find out a bit more about the brand’s history and values at the About Us page. |
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Is there a Petit Patapon catalog?Each season we mail our catalogue to our clients who request it. The catalogue contains some of the most beautiful photos of our Petit Patapon clothes. Check the catalog area on the main menu and be surprised with the most recent collection! |
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Where are Petit Patapon’s corporate offices located?In Europe, we are located in Northern Portugal, on the northwest coast close to the Atlantic Ocean. The city is called Barcelos, and it is one draped in traditions, crafts and a bustling market place. The well-known rooster pottery is the basis of an ancient legend and was said to have originated in the castle of the Dukes.Our address is: Petit Patapon S.A. Rua Candido da Cunha, 34 4750-276 Barcelos PORTUGAL |
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Where are Petit Patapon stores located?There are Petit Patapon stores all around the world! Right now, most of our stores are located throughout Europe but please feel free to check the on-site Stores page and find a store near you! |
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Want to own a Petit Patapon store?We develop franchises and affiliates, depending on the country. For more information, please do not hesitate to us following the instructions on the Business Opportunities page. However, keep in mind that a retail background is fundamental, as is having access to a prime retail space. |
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Privacy Policy |
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Through www.petitpatapon.com, we at Petit Patapon collect customer information in an effort to improve your shopping experience. But, we recognize that we must maintain and use customer information responsibly:
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Contact Us |
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| Click the Contact Us page to reach us at any moment or chat live whenever there are chat support operators online! |
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Troubleshooting |
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I get error messages while browsing through the site.Our website is designed to work with the most commonly used, latest versions of Internet Explorer, Mozilla Firefox, Google Chrome and Opera. If you don't have them, you can directly download them free by following these links: |
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